Customer Service Specialist

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🕒 May 15

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

📋 Description

• Support HSN and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor • Opportunity for advancement and upward mobility across the entire QVC Group family of brands

🎯 Requirements

• 12 months or more of customer service experience • Provide a distraction free work from home environment • Communicate with a variety of styles • Learn and work in a virtual environment • Navigate multiple systems and screens • Follow HSN computer system requirements • Troubleshoot own technical problems (partner with IT when needed) • Available to work weekends, holidays, and additional hours • Spanish speaking bilingual opportunity available

🏖️ Benefits

• Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Amazing company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits