Service Desk Analyst

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Provide first-line technical support to all Vena Solutions employees for hardware, software, and network-related issues. • Log, categorise, prioritise, and track all incidents and service requests in our IT service management system. • Troubleshoot and resolve technical problems in a timely and efficient manner, ensuring minimal disruption to business operations. • Escalate complex issues to the appropriate second or third-line support teams when necessary. • Assist with the installation, configuration, and maintenance of computer systems, software, and peripherals. • Manage user accounts, including creation, modification, and password resets within Active Directory and other systems. • Develop and maintain technical documentation, knowledge base articles, and user guides. • Ensure that all support activities are carried out in line with our service level agreements (SLAs).

🎯 Requirements

• Proven experience in a service desk, helpdesk, or technical support role. • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. • Strong analytical and problem-solving capabilities with keen attention to detail. • Hands-on experience with ticketing systems (e.g., Jira Service Management, ServiceNow). • Solid understanding of Windows and macOS operating systems, as well as Microsoft 365 applications. • Ability to work independently and manage time effectively in a remote environment. • A customer-centric approach to service delivery. • A post-secondary degree or diploma in Information Technology or a related field is preferred. • ITIL Foundation or other relevant IT certifications would be considered an asset.

🏖️ Benefits

• Competitive salary • Performance-based annual bonus • Extended health, dental, and vision benefits • Registered Retirement Savings Plan (RRSP) with company matching contributions • Paid vacation, personal days, sick leave, and statutory holidays • Employer-paid life and accidental death & dismemberment (AD&D) insurance • Employee Assistance Program (EAP) • Professional development and training opportunities • Career growth and advancement opportunities • Flexible remote work options • Company-provided laptop and home office equipment