R1 RCM
10,000+ employees
Founded 2017
💼 Consulting
📦 Logistics
🏥 Healthcare
💰 Private Equity Round on 2024-07
Consulting • Logistics • Healthcare
R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.
Customer Service Supervisor
🔥 1 hour ago
🇺🇸 United States – Remote
💵 $48.1k - $81.2k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
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R1 RCM
10,000+ employees
Founded 2017
💼 Consulting
📦 Logistics
🏥 Healthcare
💰 Private Equity Round on 2024-07
Consulting • Logistics • Healthcare
R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.
📋 Description
• Provide oversight of Team Lead(s) and Representatives • Act as the primary point of support, training, and coaching for team performance • Drive team success by meeting client objectives • Create a solid virtual team through regular communication • Maintain performance to ensure success for client objectives
🎯 Requirements
• High school diploma • 5 years leadership experience in a healthcare call center • Management experience in high-volume call center • Working knowledge of EMR systems such as EPIC, Meditech, or Cerner • Knowledge of EOBs and authorizations/referrals • Ability to maintain KPI reporting and ACD Metrics
🏖️ Benefits
• Health insurance • Competitive benefits package • Paid time off • Professional development opportunities • Annual bonus plan
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