Platform Support Advisor – 1-Year FTC

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Resident Advisor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

📣 Marketing

✈️ Travel

📱 Media

Marketing • Travel • Media

Resident Advisor is a renowned online platform dedicated to electronic music news, events, and community engagement. It features a music magazine, event listings, podcasts, and reviews, serving as a central hub for music enthusiasts. RA is particularly known for curating content around electronic music festivals and club nights worldwide, offering in-depth features, artist interviews, and industry news updates. It's a key resource for anyone interested in the global electronic music scene.

📋 Description

• Deal with customer ticketing queries and resolve potential ticket issues • Assist promoters with event and payment-related queries • Support the general upkeep of RA’s ticketing admin system • Identify and highlight potential fraudulent transactions using fraud detection software • Support local partnerships managers with ad hoc tasks • Approve and maintain artist, label and venue pages • Respond to artist and label-related queries • Handle customer disputes and chargebacks • Oversee local festival door logistics • Assist with local language translations where appropriate • Support the Support team locally and globally to help maintain RA’s service levels • Provide day-to-day promoter and customer support and administration

🎯 Requirements

• Fluency in written and spoken Japanese and English • A track record of effective communication • A passion for and understanding of electronic music culture • Alignment with RA’s values • Previous experience in client/customer service or the ticketing industry is highly desirable • Must be based in Tokyo • Willingness to travel to the UK for training

🏖️ Benefits

• Generous annual leave policies aimed at promoting work-life balance • Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location • Matching pension schemes and/or 401k • Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health • Discounted Classpass memberships • Custom-fitted earplugs • Company-led social events • Team lunches • Discounts on RA merch • Paid annual volunteering allowance • Regular company-wide Q&A’s with senior leadership • Ongoing virtual educational training sessions for all staff • Transparent internal company culture committed to diversity, equity, and inclusion • Active involvement in community projects within the electronic music community