Race Communications
51 - 200 employees
Founded 1994
📡 Telecommunications
👥 B2C
🛍️ eCommerce
Telecommunications • B2C • eCommerce
Race Communications is a telecommunications company that provides high-speed internet and communication services to residential and business customers. They focus on delivering reliable broadband solutions, enhancing connectivity across various regions.
SMB Manager
Job not on LinkedIn
🕒 January 29
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Race Communications
51 - 200 employees
Founded 1994
📡 Telecommunications
👥 B2C
🛍️ eCommerce
Telecommunications • B2C • eCommerce
Race Communications is a telecommunications company that provides high-speed internet and communication services to residential and business customers. They focus on delivering reliable broadband solutions, enhancing connectivity across various regions.
📋 Description
• Lead and develop the SMB sales team to achieve revenue and growth targets • Create and execute sales strategies tailored to the SMB market • Manage sales pipelines, forecasts, and performance metrics • Support team members with coaching, ride-alongs, and deal guidance • Identify and pursue new SMB opportunities within Race Communications’ service areas • Build and maintain strong relationships with local business communities • Develop territory plans and outreach strategies to expand market presence • Collaborate with Marketing to align campaigns with SMB customer needs • Ensure high levels of customer satisfaction and retention among SMB accounts • Address escalated customer issues and coordinate solutions across teams • Oversee onboarding of new SMB clients to ensure smooth service activation • Partner with Operations, Engineering, and Customer Support to ensure timely service delivery • Analyze sales data, trends, and KPIs to guide strategy and adjust team direction • Provide regular performance reports to leadership • Contribute to annual business planning and market expansion strategies
🎯 Requirements
• Eligibility for US Employment without sponsorship • Minimum of 18 years of age • Associate degree (A.A.) or equivalent education in a related field of study is preferred • High School Diploma or GED or equivalent combination of education and experience is required • A valid driver's license, subject to successful verification through a DMV check, is mandatory • 3–5+ years of experience in SMB sales, account management, or business development, preferably in telecommunications, SaaS, technology, or related industries • Proven track record of achieving sales targets, growing business segments, and managing customer relationships • Experience leading or mentoring a sales or account management team is highly preferred • Background in telecom, fiber internet, or subscription-based services is a strong plus • Flexibility to work outside standard hours, including evenings, weekends, and holidays, as needed to meet project deadlines or address critical issues • Proven experience in leadership roles, with at least 5 years of progressively responsible experience in IT management, including infrastructure management, systems administration, network operations, and cybersecurity • Experience working cross-functionally with Marketing, Operations, and Customer Support teams • Familiarity with fiber-optic services, broadband products, or telecom industry standards • Ability to develop territory plans, market strategies, and performance forecasts • Strong understanding of SMB customer needs, buying behavior, and market dynamics • Excellent communication, presentation, and negotiation skills • Ability to analyze data, sales pipelines, and market trends to guide strategy and decision-making • Proficiency with CRM systems (e.g., Salesforce, HubSpot) and standard business tools (Excel, PowerPoint, etc.) • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Bilingual communication skills are considered a plus, particularly when serving diverse communities
🏖️ Benefits
• 100% Company-Paid Medical and Dental Benefits • Free Fiber Internet Service • PTO (vacation, sick) • 11 paid holidays • Paid birthdays • 401k matching (4%) • A culture built on integrity, mutual respect, and a shared purpose
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