Product Build Coordinator

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Railbookers Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1972

👥 B2C

🤝 B2B

🚗 Transport

B2C • B2B • Transport

Railbookers Group is a travel company and tour operator that designs and sells customizable rail vacations worldwide through its brands Railbookers and Amtrak Vacations. It serves both consumers and travel advisors, offering curated itineraries, accommodations, sightseeing and dining options across luxury and overnight sleeper trains, and emphasizes simplifying complex multi-country rail journeys and sustainability.

📋 Description

• Manage all aspects of building all components (hotel, activities, train, cruise, etc.) of the travel products in the operational/booking systems. • Demonstrate strong project management and organizational skills, multitasking ability, and work effectively with internal stakeholders across functions. • Load all contract details including room types, rates, inventory, and taxes with a high degree of accuracy. • Update the system in a timely manner when rate and/or terms change. • Accurately input all service types of inventories and maintain inventory reductions provided by suppliers. • Identify and resolve potential impact to existing bookings. • Complete pricing application based on current business practices. • Proof for accuracy of both inputs and outputs. • Meet all Key Performance Indicators (KPI) for each task. • Update all systems and internal communications related to vendor changes and passenger requests. • Handle product build inquiries that come into the help desk/chats. • Regularly maintain department documentation to ensure updated processes are incorporated. • Work closely with Systems and Innovations teams to enhance booking system. • Build productive and stable working relationships with internal functional team and cross-functional teams, with some support and supervision from senior team members. • Work on problems of moderate scope where analysis of situations or data may be required. • Exercise judgment within the scope of role or defined procedures to determine appropriate action. • Provide suggestions for improvements in content processes. • Proactive checks on products, services, travel documents, websites, and other areas where content is delivered. • Perform all other duties as assigned.

🎯 Requirements

• Bachelor's degree preferred. • Minimum of 2+ years of relevant experience. • Must be comfortable communicating with internal and external customers and vendors through various means of communication including phone calls. • Well-organized and extremely detail-oriented. • Proven ability to establish and meet deadlines. • Ability to multi-task on multiple projects at once. • Analytical skills and strategic thinking. • Experience working with databases and systems. • Proactive approach to improving processes and tasks. • Computer proficiency in Microsoft Office.

🏖️ Benefits

• Work from Home • Generous PTO Package • Bonus and Incentive Plans • Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) • Employee Assistance Program • Short-term/Long Term disability Plan • Employer sponsored Life Insurance • Employer-Matched 401(k) • Familiarization Trips (Get paid to experience our vacations!) • Employee and Family/Friend Travel Discounts • Corporate Discounts through Working Advantage • Employee Referral Bonus • Cross-Departmental and Advanced Training Opportunities • Anniversary, Birthday, and Recognition Perks • Years of Service Awards • Annual Reimbursements for Home Office (office expenses, phone, internet)