Railway
SaaS ⢠Cloud
Railway is a platform that simplifies infrastructure management from servers to observability, offering a single, scalable, easy-to-use solution. It supports the deployment and scaling of applications, services, volumes, and databases, leveraging GitHub or Docker for integration. Railway focuses on enhancing developer experience by providing automated service discovery, fast networking, and code-free observability tools, enabling efficient vertical and horizontal scaling. This makes it ideal for developers seeking to deploy full-stack applications quickly and efficiently, catering to both small teams and large enterprises.
Customer Success Engineer
Job not on LinkedIn
November 4
đşđ¸ United States â Remote
â° Full Time
đĄ Mid-level
đ Senior
đ§âđ§ Technical Customer Success Manager
đŚ H1B Visa Sponsor
Railway
SaaS ⢠Cloud
Railway is a platform that simplifies infrastructure management from servers to observability, offering a single, scalable, easy-to-use solution. It supports the deployment and scaling of applications, services, volumes, and databases, leveraging GitHub or Docker for integration. Railway focuses on enhancing developer experience by providing automated service discovery, fast networking, and code-free observability tools, enabling efficient vertical and horizontal scaling. This makes it ideal for developers seeking to deploy full-stack applications quickly and efficiently, catering to both small teams and large enterprises.
đ Description
⢠Be the voice of the customer ⢠Translate customer reports into actionable insights ⢠Create written content for internal and external audiences ⢠Understand the technical landscape of users
đŻ Requirements
⢠Native proficiency in English ⢠Effective writing and communication skills ⢠Understanding of deployment failure stress and technical debugging ⢠Knowledge of containers, deployment pipelines, and cloud services ⢠Experience deploying apps and debugging failures ⢠Mindset for pattern recognition ⢠Ability to manage multiple crisis modes and prioritize customers
đď¸ Benefits
⢠Great salary ⢠Full health benefits including dependents ⢠Strong equity grants ⢠Equipment stipend ⢠Autonomy: very few meetings ⢠Ownership: high ownership culture ⢠Novel problems/solutions with opportunity for creative solutions ⢠Growth: support for career development
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