Technical Support Engineer

Job not on LinkedIn

🔥 13 hours ago

🌐 United Arab Emirates (UAE), United States – Remote

🇦🇪 United Arab Emirates (UAE) – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ralliant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏭 Manufacturing

🎖️ Defense

🏥 Healthcare

💰 $2G Debt Financing on 2025-05

Manufacturing • Defense • Healthcare

Ralliant is a global precision technologies company that develops and delivers engineered components, assemblies and systems to enable electrified and digital products. It positions itself as a partner to engineers across industries — including life‑saving medical equipment and defense systems — and emphasizes precision, manufacturing excellence, continuous improvement (the “Ralliant Business System”), and a portfolio approach to accelerate customer innovation. Ralliant communicates a focus on serving industrial and engineered end markets through manufacturing and precision technology capabilities.

📋 Description

• Support customers worldwide across transformer monitoring, GIS monitoring, grid monitoring, and circuit breaker monitoring products • Provide pre-sales and post-sales technical support • Diagnose and troubleshoot internal and external customer technical issues for monitoring devices • Research and identify solutions to software and hardware issues • Provide remote support for installation, commissioning, maintenance, and repairs • Organize and deliver training for internal departments and external customers • Troubleshoot communication protocols and configure and integrate SCADA systems using Modbus, DNP3, and IEC61850 • Guide customers through troubleshooting by phone, email, remote connection, or chat • Track issues through resolution within agreed time limits • Provide post-sales assistance for circuit breaker monitoring projects • Provide prompt and accurate customer feedback • Escalate unresolved issues to Engineering, Quality, and other appropriate internal teams • Log all issues in Salesforce • Prioritize and manage multiple open issues • Follow up to ensure customer systems are fully functional • Prepare accurate and timely reports • Document technical knowledge in notes • Maintain professional client relationships • Travel in support of the Field Service Organization

🎯 Requirements

• Relevant experience in technical support or equivalent like field service, R&D • Specific knowledge of the listed Qualitrol monitoring products is preferred • Bachelor’s Degree in Electronic or Electronic Engineering or relevant field of study is preferred • Experience in customer support, field service, customer experience or relevant technical roles • Strong analytical and problem-solving skills • Proven ability troubleshooting and finding practical solutions to complex issues to meet customer needs • Excellent verbal and written communication skills • Ability to communicate technical ideas and concepts clearly and in simple terms to customers at different levels • Ability to understand and interpret detailed engineering documents, drawings, and wiring diagrams • Strong technical background in monitoring high-voltage assets and their integration • Knowledge of SCADA communication and IEC61850 protocols is highly valuable • Working experience with Qualitrol monitoring solutions, especially Online DGA, QTMS, QPDM, QBCM, BEN600 and IDM+, is highly valued

🏖️ Benefits

• No benefits, perks, or compensation extras are specified in the posting