Customer Engineer

🕒 April 14

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Rally UXR

WebsiteLinkedInAll Job Openings

11 - 50 employees

💰 Venture Round on 2022-03

Rally is the first User Research CRM to help teams spend less time recruiting and more time talking to their users. Rally streamlines your research process by automating outreach, scheduling, and incentives. Cut out the tedious manual work of recruiting so you can focus on what matters most: doing meaningful research.

📋 Description

• Own technical onboarding and implementation for our largest Enterprise accounts, both as part of paid Professional Services packages and ad-hoc — managing API integrations, SSO configuration, custom workflows, and email deliverability from start to finish. • Serve as the primary technical expert on the CX team — answering customer and internal questions across APIs, integrations, AI capabilities, and platform architecture without needing to escalate to Engineering. • Partner with our Sales team in pre-sales conversations to provide technical credibility, scope custom implementations, and help close Enterprise deals. • Build and ship lightweight internal CX tooling — using Retool, custom integrations, automations, and AI — that helps our team deliver faster and more consistently for customers. • Surface product gaps and integration opportunities discovered through customer conversations directly to the product team, acting as a high-signal feedback channel. • Help define the playbook for this function — building processes, documentation, and standards for technical consulting and solutions engineering at Rally from the ground up.

🎯 Requirements

• Senior technical ownership: you’ve commanded Enterprise customer calls solo — with engineers, IT, security, and legal — not as a support resource. You drive the meeting, propose the solution, and close the loop without escalating to Engineering. • Hands-on technical depth: you’ve built integrations with APIs, understand integration architecture (SSO, Snowflake, custom workflows), and know how to find a path forward when documentation runs out. • AI-native by default: you use Cursor, Claude, and agents as core parts of how you build and troubleshoot — not occasionally, but every day. You can help customers think through AI integration and speak to it credibly. • Builder and self-starter: you’ve shipped lightweight internal tooling (Retool, custom integrations, automations) and operate effectively in ambiguous environments without a fully defined playbook. • B2B SaaS background: prior experience as an Implementation Engineer, Solutions Engineer/Consultant, or Technical Account Manager at a Series A–C company, ideally with API-first or data integration products. • Nice to have: CRM experience (Salesforce, HubSpot, Attio, etc.) • Experience at data integration or API-first SaaS companies (Segment, Census, Fivetran, Hightouch, etc.)

🏖️ Benefits

• Competitive compensation and meaningful equity • Flexible / unlimited PTO policy • Medical, dental, and vision insurance • Parental Leave • 401(k) retirement plan • Home office set‑up support • Monthly remote work stipend • Quarterly in‑person team or company gatherings