Customer Success Manager

October 31

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Rallyware

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SaaS • B2B • AI

Rallyware is a company that specializes in enabling sales teams and frontline workers to achieve peak performance through an all-in-one seller performance enablement platform. Their platform consolidates essential tools for productivity, provides targeted activities for behavioral change, and offers smart gamification incentives. By leveraging advanced analytics and communication tools, Rallyware empowers sellers with the right tasks at the right time, drives engagement, and fosters long-term relationship building. They cater to industries including retail, direct selling, and wholesale by offering solutions in learning and development, sales incentive programs, customer relationship management, and AI-driven sales coaching.

51 - 200 employees

☁️ SaaS

🤝 B2B

📋 Description

• Act as the main point of contact between Myagi and the project manager of high-profile accounts in the region; • Take full ownership of contract renewals and support the Market Development Manager and Principal Success Manager to deliver on the business plan; • Deliver new customer onboardings, train new platform end users, and post go-live success; • Proactively suggest and drive the adoption of new and innovative features to increase the value of the product to customers; • Own success planning and execution, as well as Quarterly Business Reviews with your customers; • Represent our users to provide input into every core product, marketing, and sales process; • Analyse customers’ levels of product engagement and provide feedback on issues or gaps; • Deliver insights to customers that provide a strong business case for expansion; • Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators; • Manage German Language Support and develop a video-based knowledge base to help manage simple customer questions; • Be able to work effectively and productively in a global remote team / be a team player, help others, and ask for help / be proactive about creating new solutions, and drive them forward.

🎯 Requirements

• Fluent in German and English (Business Level Proficiency) • 3+ years of customer success experience in a SaaS or software company • Start-up experience with the ability to build our process and drive efficiency • Commercial confidence to manage renewals and identify expansion opportunities • Proven track record of working in a customer-facing role and having commercial conversations • Experience working effectively with senior stakeholders to achieve strategic objectives • A high level of accuracy and attention to detail • Excellent communication and interpersonal skills • Ability to operate and prioritize effectively within a constantly changing work environment • Strong growth mindset, effectively learning from and adapting to both wins and losses • Proven ability to build trusted relationships with peers and superiors in a high-growth setting.

🏖️ Benefits

• People-oriented management without bureaucracy • Excellent compensation package • Flexible hours • Friendly and engaging professional team