RAM BPO 🐏
11 - 50 employees
Founded 2021
Helping U.S. companies scale Customer Experience and operations without breaking quality.
Bilingual Operations and Scheduling Virtual Assistant
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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RAM BPO 🐏
11 - 50 employees
Founded 2021
Helping U.S. companies scale Customer Experience and operations without breaking quality.
📋 Description
• Schedule & Shift Coordination • Review daily and upcoming schedules • Support shift updates, call-outs, and coverage needs • Coordinate replacement coverage and communicate schedule changes • Confirm shift details, including time, location, and assigned employee • Maintain accurate scheduling records • Operations Support • Follow up on employee availability and attendance • Send reminders and operational updates • Maintain spreadsheets, trackers, and operational notes • Support additional day-to-day administrative tasks • Connecteam Administration • Review shifts, punches, and attendance information • Follow up on missing clock-ins and attendance issues • Update notes and scheduling details • Flag discrepancies requiring management review • Communication & Follow-Up • Communicate professionally with employees and managers in both English and Spanish • Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns • Keep management informed about pending items and completed tasks
🎯 Requirements
• Fluent English and Spanish (written and verbal) • Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles • Strong attention to detail and ability to follow processes • Excellent organizational and follow-up skills • Ability to prioritize urgent matters and manage multiple tasks • Comfortable working with spreadsheets and online systems • Professional written communication skills
🏖️ Benefits
• 100% Remote • Transportation Allowance
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