Customer Activation Manager

🕒 March 27

🏢🏡 New York City – Hybrid

💵 $93.6k - $143k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale • Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach • Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed • Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients • Help us maintain an industry leading satisfaction rate with our customers • Have the ability to grow, develop and learn in a fast-paced, start-up environment

🎯 Requirements

• Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization • Exceptional project management and time management skills • Excellent verbal and written communication skills • Desire for ownership and growth in the role over time • Proven track record meeting weekly or monthly KPIs • Experience with owning a high volume book of business of 100+ customers at at time • Ability to anticipate customers’ needs and position product solutions accordingly

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $10,000 per year) • Parental Leave • Unlimited AI token usage • Pet insurance • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed)