Client Success Manager

🕒 May 23

🏄 California – Remote

🏄 California – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RapidRatings

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $200M Private Equity Round on 2022-02

RapidRatings® sets the standard for financial health transparency between business partners, transforming the way the world’s leading companies manage enterprise and financial risk. RapidRatings provides the most sophisticated analysis of the financial health of public and private companies in over 140 countries worldwide. The company’s predictive analytics provide insights into how suppliers, vendors, and other third parties are likely to perform. For more information, visit rapidratings.com.

📋 Description

• Own a named portfolio of Enterprise accounts as the senior strategic advisor • Shape and evolve client program strategy • Lead Executive Business Reviews (EBRs) and working sessions • Translate Financial Health Rating (FHR) and portfolio insights into actionable recommendations • Advise clients on best practices for supplier engagement and risk governance • Manage the renewal cycle including pricing strategy and contract structuring • Identify and qualify expansion opportunities • Carry and achieve quarterly and annual targets for gross revenue retention • Anticipate and address risks to program success • Partner cross-functionally with Product, Data, and Operations teams

🎯 Requirements

• 5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role, preferably in B2B SaaS, financial services, risk management, or supply chain • Demonstrated ability to operate as a trusted advisor to senior client stakeholders • Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics • Strong executive presence and the ability to lead working sessions • Proven track record of driving gross revenue retention • Excellent verbal and written communication skills • Analytical rigor and comfort with quantitative inputs • Proficiency with CRM platforms (Salesforce preferred)

🏖️ Benefits

• Attractive compensation and incentive program • Benefits package • Flexible work environment • Unlimited self-managed PTO • Continuous education and learning