Operations Associate

🔥 0 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rare Carat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛍️ eCommerce

🛒 Retail

eCommerce • Retail • Jewelry

Rare Carat is an online marketplace that specializes in diamonds and fine jewelry. The company offers a wide range of options, including lab-grown and natural diamonds, engagement rings, wedding bands, and custom jewelry design. With a focus on educating customers about diamonds and providing price transparency through AI technology, Rare Carat aims to simplify the diamond-buying process while ensuring quality and customer satisfaction.

📋 Description

• Manage the daily operations of Rare Carat's e-commerce website • Work closely with 200+ diamond vendors from Bombay, Surat, Hong Kong, Belgium, and the USA, as well as jewelry manufacturers • Ensure the supply chain runs smoothly • Monitor distribution centers in New York and Bombay for efficient order processing and timely shipping • Manage key communications and dispute handling with vendors • Ensure timely payments and credit reconciliation with vendors • Coordinate with customer support to ensure timely, professional responses to customer inquiries • Work with logistics partners to keep shipments on schedule and manage expedite requests • Maintain accurate shipment and logistics records • Report potential delays and blockages to the Director of Operations and develop preventive solutions • Use Excel, Google Sheets, and other software to analyze data and make informed decisions • Develop and implement standard operating procedures for returns and manage reverse logistics • Collaborate with customer support to resolve return-related issues • Analyze data to identify trends and improvement opportunities

🎯 Requirements

• Bachelor's degree in business administration or related field • Minimum of 2 years of experience in supply chain management or related fields • Excellent written and verbal communication skills • Proficiency in Excel and other software tools • Strong attention to detail and problem-solving skills • Ability to work in a fast-paced environment and multitask • Strong analytical and data-driven decision-making skills • Knowledge of the diamond industry is a plus • Startup experience is a big plus • Ability to work 7 pm–3 am IST (US EST timing)

🏖️ Benefits

• Fully remote work • Global remote team • Flat, close-knit team culture • Opportunities to take on significant responsibility • Meritocratic culture where the best ideas win • Learning from each other • Fast-growing startup environment