
201 - 500 employees
🏨 Hospitality
📦 Logistics
✈️ Travel
Hospitality • Logistics • Travel
RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.
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🗣️🇨🇳 Chinese Required
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201 - 500 employees
🏨 Hospitality
📦 Logistics
✈️ Travel
Hospitality • Logistics • Travel
RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.
• Leverage a data-driven approach to analyse and monitor API performance. • Identify areas of improvement to optimize API usage and drive partner growth and engagement. • Collaborate with commercial, technical, and product teams to enhance the API product offering. • Provide technical support to partners regarding API usage. • Collaborate with technical teams to resolve API-related issues. • Conduct API workshops and training sessions for partners.
• API Optimization: Leverage a data-driven approach to analyse and monitor API performance. • Identify areas of improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement. • Cross-Functional Collaboration: Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives. • Technical Troubleshooting: Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise. • Partner Training: Conduct API workshops and training sessions to educate partners on how to maximize the value they get from our APIs. • Ideally, 2-5 years experience in the travel industry, review and monitoring of the technical performance of the API connections. • Specialized in managing the onboarding of API connected customers; acting as a mid point between IT and the commercial team to manage technical problem; analysis of technical performance, error rate, traffic and look to book ratio, in order to detect possible areas of improvement. • Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer, used to data-driven decision-making. • Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence. • Fluent in English and Mandarin. Other languages as a plus.
• Flexible schedules and opportunity to work remotely. • Ambitious and supportive team who love what they do, appreciate each other, and grow together. • Internal programs for adaptation and training, development of soft skills, and leadership abilities. • Partial compensation for participating in external training and conferences. • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. • Corporate prices on hotels and travel services. • MyTime Day Off - an extra non-working day without loss of compensation.
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