Customer Support Representative, Italian language

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RateHawk

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

📋 Description

• Advise clients by taking calls and providing initial advice to B2B partners in Italian language. • Communicate with partners about ongoing cases, providing regular updates and assisting other operation teams in Italian language. • Work with CRM systems and internal databases efficiently.

🎯 Requirements

• Advise clients: Take calls and provide initial advice to B2B partners in Italian language; • Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language; • Work with systems: Utilize CRM systems and our internal databases efficiently. • English Proficiency: Upper Intermediate level (both spoken and written). • Italian Proficiency: Upper Intermediate level (both spoken and written). • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. • Quick Learner: Ability to learn quickly and stay results-focused. • Tech Requirements: A functioning computer and microphone.

🏖️ Benefits

• Remote Work: Work from the comfort of your home. • Great Team: Join a young and active team of super specialists. • Flexible Schedule: 5/2 (Monday-Friday), 11 AM - 20 PM (GMT+3). • Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI. • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. • Perks: Enjoy corporate discounts on hotels and other services.