Telephony Infrastructure Support Engineer – M/F

Job not on LinkedIn

🕒 April 24

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RATP Dev USA

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

🏢 Enterprise

🤝 B2B

Transport • Enterprise • B2B

RATP Dev USA is a leading operator of urban and intercity transportation systems, providing safe and efficient transit solutions across five continents. With a commitment to enhancing passenger experiences, RATP Dev USA manages a diverse range of transport services, including buses, streetcars, paratransit, and metro systems. Their operations focus on improving mobility, sustaining regional economies, and promoting community connectivity through innovative and user-friendly transportation methods.

📋 Description

• Responsible for ensuring the quality of service of IT and telecom systems • Ensure operation, administration and maintenance to keep systems in operational condition • Perform impact analyses for the production deployment of infrastructure/system changes • Manage and coordinate corrective and evolutionary maintenance activities • Provide technical expertise on production IT and telephony applications/systems • Analyze system performance and service quality; define and implement corrective or improvement actions • Define, implement and maintain configuration management repositories • Test, validate and deploy new infrastructures and system software versions • Manage subcontracting contracts: industrial strategy and procurement activities • Ensure completeness of documentation and its archiving according to business rules • Define, design and implement methods, processes, resources and technical tools for monitoring and maintenance

🎯 Requirements

• Master’s degree (Bac+5) from an engineering school or university with a specialization in computer engineering and/or telecommunications • Previous experience in telephony is required • General knowledge of system administration, telecom infrastructures, IT/application and telecom architectures • Knowledge of voice equipment (Alcatel, AudioCodes, NICE, ASC, Microsoft…) • Experience with Linux, Windows Server and VMware environments (administration, BASH/PowerShell scripting…) • Ability to understand and take ownership of the technical and functional aspects of complex systems • Knowledge of maintenance disciplines: monitoring/supervision, maintenance, expert support • Knowledge of technical integration and system qualification processes • Ability to assess and control the impact of operations on the service delivered to the client • Knowledge of procurement and contract management techniques for subcontracting

🏖️ Benefits

• 9 weeks of leave, resulting in 206 working days per year • Free travel on the RATP network and 90% coverage for transport in Île‑de‑France outside the RATP network • 75% contribution toward subscription costs outside Île‑de‑France, if applicable • Free access to a variety of medical specialists at our health centers, including general practitioners, dermatologists and ophthalmologists