Branch Operations Assistant – Traveling Team

🕒 April 10

🤠 Texas – Remote

🤠 Texas – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Ritchie Bros.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🚗 Transport

💰 Post-IPO Equity on 2023-01

eCommerce • Transport • Construction

Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.

📋 Description

• Provide various customer support services through mail, telephone, and direct personal contact. • Process orders and assignments and enter data into the computer system. • Reference pricing and delivery information. • Respond to customer questions, complaints, and requests. • Perform word processing assignments, filing, and related clerical duties. • Process all necessary paperwork for auction day, securing necessary approvals. • Follow well-established procedures and under the close direction of the supervisor. • Open to learning automobile titling. • Assist with other office functions as needed. • Vehicle check-in by recording and filing information on vehicles being assigned to the facility. • Detail (thoroughly clean) vehicles to improve their appearance to enhance their value at auction. • Safely operate passenger vehicles to move the vehicles around the facility and store them in the appropriate locations at the branch. • Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance. • Experienced loader operation. • Able and willing to report all violations of company policy to a supervisor or manager, immediately. • Subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives. • Other duties as assigned per business needs.

🎯 Requirements

• Strong leadership skills. • Superior time management skills. • Ability to work independently. • Strong proficiency in problem resolution. • Excellent professional communication skills to interact effectively with customers & towers – both verbal and written. • Willing to learn how to operate a forklift (Within 90 days of starting position). • General mechanical knowledge of makes and models of vehicles required. • Experience in the equipment rental or construction industry and/or related field preferred. • Basic automotive repair skills preferred. • Previous forklift operating experience. • Strong Microsoft Office skills are required with above-average proficiency in Excel and PowerPoint. • Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area. • This position involves outdoor work in all types of weather.