Ritchie Bros.
1001 - 5000 employees
🛍️ eCommerce
🚗 Transport
💰 Post-IPO Equity on 2023-01
eCommerce • Transport • Construction
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
Technical Account Manager
🕒 4 days ago
🗣️🇩🇪 German Required
🗣️🇫🇷 French Required
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Ritchie Bros.
1001 - 5000 employees
🛍️ eCommerce
🚗 Transport
💰 Post-IPO Equity on 2023-01
eCommerce • Transport • Construction
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
📋 Description
• Act as the primary point of contact, building strong partnerships, understanding client objectives, and conducting regular reviews to ensure satisfaction and value realization • Drive upselling, cross-selling, and expansion opportunities while proactively managing renewals and executing strategic account plans • Oversee onboarding and technical setup, collaborating with internal teams to deliver tailored data solutions • Own and resolve client issues, ensuring timely coordination, clear communication, and proper follow-up • Monitor account health, analyze data usage, and provide performance insights and KPI reporting • Support renewals, contract updates, and negotiations while ensuring accuracy of commercial terms and invoicing • Act as the voice of the customer, contributing to account strategy, product feedback, and customer success initiatives • Perform other related duties as assigned
🎯 Requirements
• Fluent in English, German, and French • 3+ years of experience in Account Management or Customer Success, ideally within a data, SaaS, or technology environment • Proven experience managing and growing B2B or enterprise accounts • Strong understanding of data solutions (e.g., APIs, analytics, cloud delivery) • Experience working with CRM systems, Excel, and/or BI dashboards
🏖️ Benefits
• A dynamic and international working environment with exposure to global clients • Opportunities for travels to meet clients and strengthen relationships • Flexible working arrangements (remote/ hybrid) • Comprehensive benefits package • Permanent employment contract • Employee share purchase plan
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