Ritchie Bros.
eCommerce • Transport • Construction
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
Total Loss Customer Care Specialist
Yesterday
🇺🇸 United States – Remote
đź’µ $37.6k - $47k / year
⏰ Full Time
🟡 Mid-level
đźź Senior
đź’ť Customer Support
🦅 H1B Visa Sponsor
Ritchie Bros.
eCommerce • Transport • Construction
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
đź“‹ Description
• responsible for all files assigned with the timely and accurate processing of title documentation/information • review of all documentation while identifying the proper flow of title documentation to proceed accordingly • ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx (Lienholders, Owners, Ins. Providers, State Regulated Agencies, Title Clerks, Attorneys, etc) • maintain an organized workspace/area that is conducive to the overall success of the department • promptly/professionally/accurately handle inbound calls • maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns and ensure timely completion of tasks • accurately review and disposition of all documents received • complete files within the expected timeline set forth by leadership
🎯 Requirements
• Must possess the ability to craft sound and concise sentences and exhibit superior customer service • Must be able to type 40+ WPM • Must be detail-oriented with all assigned work • Display a team player mannerism • Provide excellent customer service • Be a quick learner who is highly organized and adaptable and open to change • Have strong research and problem-solving skills • Ability to work under pressure and meet deadlines • Ability to adapt to constant change
🏖️ Benefits
• medical, dental, vision, and basic life insurances • enroll in 401k plan with 100% match for first 4% contributed • receive 15 days of PTO each year
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