Customer Care Specialist

🔥 15 hours ago

🐎 Kentucky, North Carolina, +2 more states – Remote

🐎 Kentucky – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote

💵 $38k - $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Amplity Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare Insurance • Biotechnology • Pharmaceuticals

Amplity Health is a global contract sales and commercial organization partnering with pharmaceutical and biotechnology companies to provide tailored outsourced programs and communications throughout a drug's life cycle. They specialize in scientific stakeholder engagement and go-to-market strategies by emphasizing person-to-person interactions with physicians, patients, payers, community organizations, and life science executives. Amplity manages and employs stakeholder-facing professionals globally to ensure that more patients gain access to the best medicines. Their expertise includes oncology, rare diseases, and specialty therapies, with a focus on precision medicine solutions. Amplity's services extend to medical communications, market access, commercial sales, and providing real-time insights through proprietary AI-powered technology to enhance stakeholder engagement.

📋 Description

• Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels • Maintain excellent quality standards, adhere to approved materials and guidelines • Accurately collect information required by individual programs and correctly capture in specific program databases • Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides • Exhibit effective communication and tele-management skills • Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed • Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs)

🎯 Requirements

• BA/BS degree or relevant work experience • Customer service-related experience • Expert level typist

🏖️ Benefits

• Competitive compensation • Comprehensive benefits packages tailored to your role + location • A supportive culture that fuels your soul + feeds your spirit • A primarily remote work model for better work-life balance • A diverse, equitable + inclusive workplace, so you can be your best self