Customer Support Specialist

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Teramind

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

⚡ Productivity

Cybersecurity • SaaS • Productivity

Teramind is a workforce intelligence and security software company that provides cloud and self-hosted solutions for employee monitoring, insider threat detection, data loss prevention (DLP), and compliance monitoring. Its AI-powered platform aggregates behavior telemetry, session recordings, alerts, and predictive analytics to help organizations mitigate insider risk, enforce regulatory compliance, and optimize employee productivity across hybrid workforces. Teramind offers integrations, managed services, and configurable deployment options for industries such as healthcare, financial services, and call centers.

📋 Description

• Provide technical support and troubleshooting to customers • Triage complex customer service issues received through various customer service channels • Maintain high customer satisfaction while managing operational expectations • Become a product expert and maintain a deep understanding of product functionality • Evaluate and analyze issues & their impact to resolve or escalate tickets as needed • Identify trends in support requests to help create long-term solutions

🎯 Requirements

• Minimum 2 years of relevant experience as a technical support or in a similar role • Ability to navigate comfortably in Linux, macOS, and Windows shells and operating systems • Knowledge of PostgreSQL • Knowledge of cloud computing platforms (Azure, AWS, etc) • Knowledge of an Intercom or similar ticketing system • Understanding of B2B SaaS products, IT security, and data platforms • Ability to translate intricate technical details to simple, understandable terms • Strong interpersonal skills and ability to work with customers & cross-functional teams.

🏖️ Benefits

• Competitive compensation • Flexible paid time off • Laptop reimbursement • Ongoing training, development, and career growth opportunities • We use an open stack of technologies, so you have the chance to learn and evolve • High complexity of problems to solve, with active feature development - not just bugs & refactoring • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. You can make an impact quickly.