Regional Field Trainer

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Restaurant Brands International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

👥 B2C

🛒 Retail

B2C • Retail

Restaurant Brands International is a multinational company that owns and operates some of the world's most beloved restaurant brands, including those offering coffee, fried chicken, subs, and burgers. The company focuses on driving growth through its extensive network of over 30,000 restaurants worldwide. As a growth-focused business, Restaurant Brands International aims to create compelling unit economics for its partners and emphasizes strong system-wide sales growth. The company is committed to advancing sustainability goals, supporting communities, ensuring food safety, and promoting diversity and inclusion within its workforce. Through its corporate governance practices, it also engages in responsible sourcing and climate action initiatives.

📋 Description

• Work with L&D, Operations, and business leaders to understand learning goals. • Facilitate workshops, in-person and virtual. • Lead learning performance calibrations. • Use regional data analysis for franchise training completions such as: Course completion rates, Assessment scores, Time to complete training, Certification rates, Learner engagement. • Implement training programs, content, and offline training with franchise organizations. • Turn business goals into trackable metrics and distribute to key stakeholders and teams. • Analyze survey responses to identify themes, sentiments, and specific feedback points. • Prepare and Interpret Reporting Data. • Compare learning and operations data from systems like LMS, GXI, and performance platforms. • Use data from reporting and LMS to coach franchisee Training performance to ensure it is accurate and consistent. • Propose remediation analysis for franchise training market gaps, including strategy calls and action plans. • Schedule reports or alerts to highlight key changes or issues. • Analyze historical training completion data to identify trends, patterns, and potential bottlenecks. • Tailor updates and tracking metrics to each type of user (RBI leadership, Regional Ops, FZ Ops & Training teams, etc.). • Communicate findings through various channels (e.g., presentations, written reports, executive summaries). • Partner with regional operations to embed training needs in operations performance metrics (i.e., REV, Zenput). • Write clear operations training guides explaining each tool’s processes, purpose, and how to use it. • Share feedback reports with Training Team, subject matter experts (SMEs), and Regional Ops managers. • Collaborate with these stakeholders to develop and implement content revisions and improvements based on the data. • Analyze Franchisee’s LMS Training Plans to track the impact of content updates on subsequent ratings and feedback.

🎯 Requirements

• 3-5 years in Training roles or Quick Service Restaurants roles with exposure to training others. • Must have experience working for restaurant brands; Quick Service Restaurants experience is preferred. • At least a bachelor’s degree. • Strong experience level in Learning Management Systems (LMS) and related learning platforms. • Excellent English, Spanish skills; Portuguese language is a plus. • Must be great public speaking skills (in-person facilitator, presenting to senior leaders, and owner/partners). • Strong Microsoft Skills (MS Excel & PowerPoint are a must). • Previous working experience in a regional role is preferred. • Must be able to travel up to 50% throughout the year.

🏖️ Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness. • Comprehensive global paid parental leave program that supports employees as they expand their families. • Free telemedicine and mental wellness support.