Mid-level Customer Success Executive I

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Monitor customer usage behavior and take actions to increase engagement and utilization of our solutions, especially in cases of low-usage risk; • Assist clients in planning and executing strategies for using RD Station products, aligning them with the client's business objectives; • Ensure configuration, activation, and adoption for new customers or new accounts in the portfolio; • Organize and conduct webinars and 1:few sessions for education and scalable value generation, in alignment with the CS Education team; • Act proactively and predictively, identifying and mitigating risks based on monitoring product usage data.

🎯 Requirements

• Previous experience in Customer Success or client support at SaaS companies, with a focus on adoption, retention, and risk management; • Analytical skills, demonstrating knowledge and practical use of customer success metrics such as NPS, churn, and expansion; • Ability to perform strategic diagnosis and design solution proposals for clients; • Strong communication skills, demonstrating conflict management and negotiation abilities with different stakeholders; • Organizational skills and adaptability to work in a dynamic, fast-growth environment; • Basic knowledge of integrations, APIs, and webhooks in SaaS tools.

🏖️ Benefits

• Holistic Well-being: We care for those who drive progress. We pursue the holistic well-being of every employee through initiatives and benefits that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social. • Diversity and Belonging: Diversity is what makes us strong. We actively promote inclusion and belonging, ensuring that TOTVS is a place where you can be yourself.