Customer Support Specialist

🕒 June 3

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Humand

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 Seed on 2023-07

HR Tech • SaaS • B2B

Humand is a remote-first HR technology company and SaaS platform that helps organizations build digital employee communities to boost engagement, recognition, internal communication, and productivity. The company provides a Connect platform and related HR tools aimed at empowering employees, improving workplace happiness, and streamlining people processes for companies across geographies.

📋 Description

• Deliver exceptional support experiences to employees and HR leaders from some of our most important customers. • Provide day-to-day support to Humand customers, primarily across Brazil and other global markets. • Identify issues and resolve them efficiently while maintaining a customer-centric approach. • Work closely with HR leaders to guide them through platform-related questions and best practices. • Train and educate customers to help them get the most value from Humand. • Track, document, and follow up on customer inquiries while collecting feedback for our Product team. • Understand customer challenges and proactively suggest creative solutions to improve their internal processes. • Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction.

🎯 Requirements

• Minimum 1 year of experience in Customer Support, Customer Experience, or a similar customer-facing role. • Advanced proficiency in Portuguese, English, and Spanish (required). • Availability to work 9 AM–6 PM (Brazil time). • Curiosity and interest in AI tools and how they can improve productivity and customer experience. • Basic knowledge of web technologies or comfort working with technical concepts. • Excellent communication skills, with empathy, professionalism, and a customer-first mindset. • Ability to manage multiple customers and priorities simultaneously. • Creative problem-solving skills, with the ability to think beyond standard use cases and find smart workarounds. • Adaptability and resilience in a fast-paced, high-growth startup environment. • Strong prioritization, organization, and time-management skills.