Technical Account Manager, Scale

Job not on LinkedIn

October 21

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $104k - $201.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

Apply Now

Receive Emails with Similar Jobs

re-tool

WebsiteLinkedInAll Job Openings

B2B • Marketing

Re-Tool® is a boutique brand and marketing agency focused on creating differentiated brands through strategic consulting, compelling design, and powerful storytelling. The company specializes in helping brands discover and articulate their unique qualities to stand out in a competitive marketplace. Re-Tool® offers a range of services, including strategy and positioning, brand identity and design, and content marketing. By fostering creativity and challenging the status quo, Re-Tool® aims to build brands that resonate deeply with consumers and establish a strong market presence.

11 - 50 employees

🤝 B2B

📋 Description

• Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business. • Establish regular touch-points to review customer usage, health, and expansion opportunities. • Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies. • Document customer use cases and success stories for case studies, testimonials, and EBRs. • Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution. • Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives. • Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts. • Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams. • Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training. • Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources. • Contribute to the growth and development of the TAM team by participating in the hiring process.

🎯 Requirements

• 2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer. • Experience building applications with SQL, Javascript, and APIs. • Familiarity with both front-end and back-end development concepts. • Ability to navigate and solve open-ended technical challenges in dynamic environments. • Proven capability to address technical concerns and provide solutions in real-time customer discussions. • Experience cultivating strong, trust-based client relationships through consistent, proactive outreach and guidance. • Proven ability to anticipate customer needs and address account risks or opportunities. • Exceptional written and verbal communication skills.

🏖️ Benefits

• Retool offers generous benefits to all employees • Hybrid work location