Account Manager – DTC Brands, CRM & Retention

Job not on LinkedIn

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Reach

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

📡 Telecommunications

☁️ SaaS

🤝 B2B

Telecommunications • SaaS • B2B

Reach is a platform company that provides connectivity and mobile-first services plus security solutions to enterprise and vertical customers. The Reach platform offers broadband & fiber, fixed wireless, failover internet, and IoT connectivity alongside mobile services tailored for ISPs, retailers, creators, banks & fintech, communities, and employee benefit programs. Reach exposes APIs, has an offering called ECHO, and positions itself as a technology/SaaS platform for partners and businesses to deliver connectivity and mobile products securely.

📋 Description

• Manage the client relationship end-to-end: main point of contact, scoping, monthly presentation call, performance reporting, and handling tense situations. • Orchestrate production in tandem with the Strategist and the Specialist — you drive progress, secure deliveries, and never drop the ball. • Anticipate: structure key moments in advance, prioritize effectively, and prevent everything from becoming urgent at the end of the month. • Read retention data: understand a performance dashboard, spot what’s underperforming, formulate hypotheses and translate them into action plans with the production team. • Grow your accounts: identify relevant upsell opportunities (dedicated campaigns, audits, custom flows), scope them and present them. • Be accountable for your clients’ retention — it’s the number one metric.

🎯 Requirements

• Minimum 4–5 years in account management / client portfolio management. • Agency experience or DTC e-commerce background is ideal but not required — we also consider strong candidates from demanding environments with rigorous account leadership (large B2B accounts, SaaS, tech) who can learn quickly. Klaviyo / CRM: no prerequisite — we provide training. • Impeccable operational rigor (our #1 criterion): you don’t lose information between client and production, you never miss a deadline, and you anticipate rather than react. • You can read data: a performance dashboard doesn’t intimidate you and you can derive business hypotheses from it. • Structured client communication: you run presentation calls, write clear reports, and manage tense situations without letting them escalate. • Accountability: faced with a problem, you say “I’ll handle it” — without drama or ego. (Our culture: “Fail. Learn. Move Forward.”) • You know how to say no to a client when necessary: you push back on impossible requests without compromising the relationship. • Fluent French required (our French beauty/lifestyle clients are demanding; every word matters on calls). English at B2/C1 level is useful but not critical.

🏖️ Benefits

• A long-term freelance engagement, ~5 days/week, billed as freelance. • 100% remote, France timezone ±2 hours — full flexibility on where and how you work. We measure deliverables and retention, not presence. • A package designed to reward end-to-end ownership, structured in four parts: (1) a fixed monthly base, (2) a bonus per account you manage, (3) a commission on upsells you generate, and (4) an annual retention bonus if your accounts are retained. The more you grow and retain your portfolio, the more you earn — this is a role where performance is reflected on the pay. *(Amounts discussed during the interview)* • Supported upskilling: Klaviyo training + production processes so you can truly run the accounts. • A collective of freelance experts, an output-driven, no-nonsense organization.