Account Manager – DTC Brand Portfolio, CRM & Retention

Job not on LinkedIn

🕒 July 30

🇫🇷 France – Remote

💵 €5k - €6k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 19%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 104 days.
• Jobs at this company usually fill in 73 days.
• Reposted once.

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REACH

WebsiteAll Job Openings

- employees

🛍️ eCommerce

📣 Marketing

📱 Media

eCommerce • Marketing • Media

REACH is an accelerator and operating partner that scales modern direct-to-consumer (DTC) consumer brands and also runs its own portfolio of consumer brands. Based in Paris, the company provides end-to-end growth services — brand strategy, acquisition media buying, creative production and retention flows — and operates a large in-house creative warehouse to produce thousands of videos per month. REACH positions itself as performance-aligned (performance-based agreements) and cites multiple case studies of rapid scaling for DTC brands; its reported track record includes €100M+ yearly revenue across the portfolio, €30M+ ad spend, ~3,000 creatives produced per month and five portfolio brands.

📋 Description

• Manage a portfolio of DTC brands, up to 8 at full capacity • Own the end-to-end client relationship: scoping, monthly calls, performance reporting, and managing challenging situations • Lead the account team and set expectations • Review deliverables before they are sent to the client and provide direct feedback • Anticipate key periods such as BFCM, sales events, and product launches • Support during peak workload periods and take over certain deliverables when necessary • Analyze retention data, identify declines, and formulate business hypotheses • Translate hypotheses into action plans with the Strategist • Identify, scope, and present upsell opportunities • Rewrite briefs, manage email batches, or rework client messaging when necessary • Complete a fixed-fee paid onboarding assignment during the first month, gaining exposure to the team’s various areas of expertise

🎯 Requirements

• At least 3 years of experience at an agency (CRM, email marketing, growth, or e-commerce) or with a DTC brand • Hands-on experience in at least one relevant area: production project management, CRM strategy, copywriting, or building campaigns in an email marketing platform • Experience managing clients, or the willingness to do so combined with strong subject-matter expertise • Experience handling peak workloads with fixed client deadlines • Exceptional operational rigor • Ability to read a performance dashboard and derive business hypotheses from it • Structured client communication • Ability to say no to a client without damaging the relationship • Self-sufficient in researching information • Fluency in French is essential • English is useful for working with some clients

🏖️ Benefits

• Long-term freelance engagement • Full-time-equivalent availability, with no exclusivity requirement • 100% remote, working within the French time zone plus or minus 2 hours • Flexible time management focused on deliverables and send dates • Collective of freelance experts • Compensation consisting of a base monthly retainer, a fee per managed account, a commission on upsells, and an annual bonus when accounts are retained • First month billed as a fixed-fee onboarding package • Fixed-fee paid onboarding assignment

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