Junior Account Manager — DTC Brand Portfolio, CRM & Retention

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Team Rynkeby

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🛍️ eCommerce

🤝 B2B

⚡ Productivity

eCommerce • B2B • Productivity

Team Rynkeby is an e-commerce accelerator that specializes in scaling direct-to-consumer (DTC) brands, helping them achieve hypergrowth from €1 million to €30 million in annual revenue.

📋 Description

• Own the client relationship for your scope: main point of contact, scoping, monthly presentation call, performance reporting, and handling tense moments (supported at the start). • Orchestrate production in partnership with the Strategist and the Specialist — drive progress, secure deliveries, and ensure nothing falls through the cracks. • Anticipate: structure key moments in advance, arbitrate priorities, and prevent everything from becoming urgent at month-end. • Read retention data: understand a performance dashboard, spot what’s dropping off, formulate hypotheses, and translate them into action plans with production. • Grow your accounts: identify relevant upsell opportunities (dedicated campaigns, audits, custom flows), escalate them, and learn to scope them with your Senior Lead. • Be accountable for your clients’ retention — it’s the #1 metric.

🎯 Requirements

• 1–3 years in account management / client account coordination / project coordination / portfolio management. • Agency or DTC e‑commerce experience appreciated but not mandatory — we also consider strong junior profiles from demanding companies with rigorous account management (B2B, SaaS, tech) who can learn quickly. Klaviyo / CRM: no prerequisite, training provided. • Impeccable operational rigor (our #1 criterion): you don’t lose information between the client and production, you don’t miss deadlines, and you anticipate rather than react. • You can read data: a performance dashboard doesn’t intimidate you, and you can begin to draw business hypotheses. • Structured client communication: you can run a meeting, write clear reports, and prevent tense situations from escalating. • Accountability: when a problem arises you say “I’ve got this” — no drama, no ego. (Our culture: “Fail. Learn. Move on.”) • You learn to say no to clients when needed: push back on impossible requests without bending or breaking the relationship. • Fluent French required (our French beauty/lifestyle clients are demanding; every word matters on calls). English B2/C1 useful but not critical.

🏖️ Benefits

• A long-term freelance engagement, ~3 days/week at the start, evolving with your scope, invoiced as freelance. • 100% remote, France timezone ±2 hours — full flexibility on where and how you work. We measure deliverables and retention, not presence. • A package designed to reward end-to-end ownership, made of four elements: (1) a fixed monthly base, (2) a bonus per account you manage, (3) a commission on upsells you generate, and (4) an annual retention bonus if your accounts are retained. The more autonomy you gain and the longer your portfolio lasts, the more you earn. (Amounts discussed in interview) • Supported professional growth: mentorship from a senior Retention Lead, Klaviyo training + production processes so you can truly manage accounts. • A collective of freelance experts, an output-driven organization, and a no-nonsense culture.