Customer Success Manager II

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $29 - $50 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Real Estate • SaaS • B2B

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Develop and execute account plans that translate customer goals and business objectives into actionable initiatives that drive measurable value. • Build trusted, long‑term relationships with key stakeholders, including senior executives, to influence adoption, expansion, and multi‑year partnership alignment. • Identify, qualify, and drive upsell and cross‑sell opportunities through consultative recommendations and value‑based selling. • Analyze customer data, usage trends, and performance benchmarks to uncover insights, risks, and opportunities; partner with Strategy teams to deliver data‑driven recommendations. • Lead renewal forecasting, risk mitigation, and commercial conversations to meet and exceed quarterly revenue targets. • Serve as a strategic advisor with advanced knowledge of marketing strategies, competitive landscapes, and product differentiation. • Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.

🎯 Requirements

• Minimum 3 years of experience in Customer Success or other revenue‑driving, customer‑facing roles, ideally within a SaaS environment. • 2+ years of experience generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities. • Proficiency with Salesforce or similar CRM platforms. • Bachelors or Masters degree preferred. • Experience managing a portfolio of ~125 upper SMB, B2B accounts with complex organizational structures. • Proven ability to own renewals and expansions, including forecasting, risk mitigation, and value‑based selling in partnership with Sales. • Strong executive presence with the ability to influence and engage senior leaders across a matrixed organization. • 5+ years of experience in a SaaS environment with a strong understanding of subscription economics, customer lifecycle, and value realization. • Advanced understanding of marketing strategies, competitive landscapes, and product differentiation. • 5+ years of experience partnering with Sales, Product, Marketing, and Customer Support to drive customer outcomes. • Excellent written, verbal, and interpersonal communication skills, including the ability to present to executive audiences.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position.