Implement Consultant II

🔥 4 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $56.1k - $95.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Acts as the liaison between the customer, business, and technical sides of the implementation project. • Accurately sets customer expectations for requirements and expected delivery dates. • Leads client through the implementation process ensuring a positive on-boarding experience. • Performs system setup and configuration ensuring accuracy and consistency. • Conducts review with customer prior to release to confirm acceptance of data and configuration. • Manages defect or problem resolution and provides client with accurate and timely updates. • Communicates any obstacles encountered that may hinder achievement of client commitments. • Ensures appropriate hand-offs and communication with other service teams. • Ensures the client needs are understood and translated properly to achieve desired results. • Completes Salesforces updates timely for assigned projects to ensure proper billing and reporting. • Resolve internal and external escalations promptly and professionally. • Adheres to defined processes, procedures and instructions from Solution Consultants or leadership. • Collaborates effectively with other professionals in the Success, Product and Development organizations. • Contributes innovative ideas to improve product, simplify processes and deliver services. • Expands personal development and expertise through continued education and industry experience.

🎯 Requirements

• Two years of experience in use of (based on Business Unit/Product) products. • Excellent communication with internal and external customers. • Strong critical thinking skills with ability to evaluate alternative solutions. • Outstanding verbal and written communication skills and various personalities. • Strong knowledge of Microsoft Office products. • Flexible, detailed, and able to successfully accept and adapt to change. • Ability to handle multiple projects simultaneously in high paced and deadline driven environment. • Experience delivering superior customer service to all internal and external customers. • Ability to deliver results in a fast-paced environment. • Ability to work extended hours as needed to ensure deliverables are met.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position.