Mixed Use CSM I

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🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 - $39 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Real Estate • SaaS • B2B

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Manage a high-volume portfolio of established Buildium customers, balancing scaled outreach with targeted 1:1 engagement. • Conduct customer conversations to understand evolving business objectives, operational challenges, and opportunities to increase value from Buildium. • Design and execute lifecycle programs that re-engage customers, strengthen adoption, and support continued customer maturity. • Identify adoption gaps, risk signals, and changes in customer needs, and take appropriate action to improve customer health and retention. • Identify expansion opportunities and connect customers with relevant Buildium products, services, and resources. • Analyze customer data, product usage, tenure, and engagement trends to prioritize outreach and optimize lifecycle strategies. • Act as a strategic advisor within defined touchpoints, helping customers adopt best practices and maximize the value of their Buildium investment. • Proactively engage customers during key lifecycle moments, including changes in product usage, business growth, organizational transitions, and renewal periods. • Collaborate cross-functionally with Product, Marketing, Sales, Support, and other Customer Success teams to improve customer outcomes and messaging alignment. • Share recurring customer feedback, adoption barriers, and lifecycle insights with internal stakeholders. • Maintain accurate customer data, health indicators, and activity tracking within CRM and other systems.

🎯 Requirements

• Minimum of 2+ years of combined experience in Customer Success, Account Management, Sales, or another revenue-driving customer-facing role, ideally within a software or SaaS organization. • Strong understanding of the SaaS customer lifecycle, including adoption, retention, expansion, renewal, and long-term value realization. • Proven ability to manage a high-volume book of business while delivering targeted, consultative customer interactions. • Experience working with established customers whose business needs and product usage may have evolved over time. • Experience conducting customer calls and connecting product capabilities to business outcomes. • Ability to identify and act on adoption gaps, customer risk signals, and expansion opportunities. • Strong analytical skills, with the ability to interpret customer health, engagement, and usage trends and prioritize actions at scale. • Confidence navigating CRM platforms; Salesforce experience is preferred. • Excellent written, verbal, and interpersonal communication skills. • Strong relationship-building skills across internal and external stakeholders. • Highly self-motivated, adaptable, and comfortable operating in a dynamic environment. • Technically proficient with Microsoft Office Suite and Google Workspace. • Previous experience in real estate, property management, or a related industry is highly desirable.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position.