Technical Delivery Manager

🕒 May 7

🤠 Texas – Remote

🤠 Texas – Remote

💵 $85k - $105k / year

⏰ Full Time

🟢 Junior

🤓 Technical Project Manager

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RealTime eClinical Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💰 Private Equity Round on 2022-01

RealTime eClinical Solutions is a leading enterprise-grade technology provider facilitating global clinical trials with a comprehensive eClinical platform. Purpose-built for clinical research sites, site networks, academic medical centers, sponsors, and CROs, the platform goes beyond traditional CTMS to empower research and business workflows for modern-day clinical trials.

📋 Description

• Lead a team of configuration and data migration specialists, overseeing technical projects such as system architecture builds, template configuration, API integrations, SSO, and database migrations. • Establish team and individual development plans, supporting career growth, technical advancement, and role clarity. • Coordinate technical scoping and resource allocation for incoming configuration requests, ensuring alignment with project timelines and business objectives. • Maintain and evolve configuration standards, documentation templates, and delivery protocols to ensure technical consistency across all customer environments. • Collaborate with the Product team to define and communicate user acceptance criteria for upcoming features that impact system delivery, configuration, and technical workflows. • Monitor capacity, track progress against milestones, and support risk mitigation strategies for technical delivery projects. • Serve as an escalation point for configuration-related challenges and blockers, working with cross-functional stakeholders to resolve system-level issues. • Engage with customers, when appropriate, to clarify complex configuration requirements and ensure accurate technical implementation. • Own the documentation and ongoing refinement of internal configuration tools, system setup guides, and team onboarding materials. • Ensure accurate intake, tracking, and categorization of Professional Services case submissions related to configuration and migrations. • Support cross-departmental training efforts to improve organizational understanding of configuration dependencies and system architecture standards. • Maintain compliance with company policies and procedures, including HIPAA regulations and data privacy standards.

🎯 Requirements

• 1+ year of experience managing technical teams and projects in a SaaS or healthcare technology environment. • Strong working knowledge of system configuration, data structures, and integration principles. • Experience managing cross-functional technical projects from scoping through delivery. • Exceptional organizational, problem-solving, and communication skills. • Ability to lead with clarity in a dynamic and evolving environment. • 2+ years of supervisory or management experience preferred. • 1+ years of experience within the clinical research industry or biotech fields • Bachelor’s degree or equivalent experience.

🏖️ Benefits

• Health insurance • Long-term disability • Life insurance • Unlimited Paid Time Off • 10 paid Holidays • Paid Parental Leave • Work Anniversary Bonus • Participation in the Employee of the Quarter Program • Monthly $100 Connectivity Stipend Reimbursement • 401K contributions match