Senior Customer Success Manager

November 12

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Recare

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Healthcare Insurance • SaaS • Enterprise

Recare is a digital platform that provides efficient discharge management solutions for hospitals, nursing homes, rehabilitation centers, and home care companies. It facilitates a seamless transition from hospital to aftercare by managing and coordinating patient care efficiently through digital processes. Recare aims to optimize patient discharge processes, reduce costs, save time, and enhance the overall patient care experience. Their platform is utilized across a wide range of healthcare providers, enabling encrypted communication and integration with existing systems. It's recognized and supported by European regional development funds and leading healthcare institutions.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-12

📋 Description

• You build long-term strategic partnerships with hospital clients at decision-maker and management levels • You identify and qualify upsell and cross-sell opportunities • You develop and implement scalable customer success strategies • You independently manage complex customer relationships • You conduct in-depth usage, impact, and ROI analyses and derive actionable recommendations • You work closely with Product, Sales, Launch, and Data Analytics

🎯 Requirements

• At least 5 years of experience in Customer Success, Account Management, or Consulting in a B2B environment • Ideally experience in the eHealth/hospital sector or in digital transformation projects in healthcare • Proven track record managing enterprise or key accounts — ideally in healthcare with a focus on cross- and upselling • Deep understanding of SaaS business models, customer lifecycle management, and churn prevention • Experience communicating with executives at C-level or other decision-maker levels • Confident use of CRM systems (e.g., Salesforce), reporting, and BI tools • Ability to derive data-driven strategies and communicate complex insights appropriately for the audience • Experience managing complex customer structures and stakeholder landscapes • Analytical, solution-oriented, and entrepreneurial mindset • Proactive approach with a focus on customer success and sustainable partnerships • Experience implementing or scaling Customer Success processes

🏖️ Benefits

• Remote work options • Day off on your birthday • Employee satisfaction — we support you in your role and development so you can be both successful and fulfilled • Flexibility — need to pick up your child from daycare or prefer to exercise during your lunch break? We support you • Company culture — we promote flat hierarchies that encourage high performance and strong team dynamics