Manager, Global Billing Operations

🕒 May 13

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $92k - $137.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Recorded Future

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $25M Series E on 2017-10

Cybersecurity • Artificial Intelligence • Enterprise

Recorded Future is a leading provider of threat intelligence solutions, helping organizations see and prioritize potential threats in real-time so they can act to prevent attacks. Trusted by governments and large enterprises, Recorded Future offers comprehensive, unbiased threat intelligence that is used to secure critical infrastructure worldwide. Using their Intelligence Graph and cloud platform, they deliver timely and actionable insights by analyzing and structuring threat data from across the internet. Their services are crucial in mitigating risks such as ransomware attacks, digital risks, and supply chain vulnerabilities. With a strong reputation recognized by industry analysts, they stand at the forefront of modern defense solutions by integrating AI into security workflows.

📋 Description

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies • Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery • Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact • Serve as the primary escalation point for complex billing issues, disputes, and exceptions • Lead collections processes, including AR aging, follow-ups, and dispute resolution • Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness • Ensure timely and accurate cash application and reconciliation • Own and continuously improve billing and AR processes to driving scalability and efficiency • Identify and implement automation opportunities across systems and workflows • Standardize processes across regions, entities, and customer segments • Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution • Partner with Sales and customer stakeholders to resolve payment delays and escalations • Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards • Ensure billing and AR processes are SOX-compliant and audit-ready • Own execution and documentation of key billing and AR controls • Support external audits, including documentation, walkthroughs, and issue resolution • Maintain compliance with global tax, invoicing, and regulatory requirements • Lead, mentor, and develop a high-performing Global Billing Operations team • Establish clear goals, priorities, and performance expectations • Drive a culture of accountability, continuous improvement, and customer focus

🎯 Requirements

• 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology • 3+ years of people management experience • Strong Order to Cash experience • Strong experience with NetSuite and Salesforce • Deep understanding of billing processes, invoicing structures, and collections workflows • Experience operating in a high-growth, complex deal environment • Experience with automation, AI, or process improvement initiatives • Strong analytical, problem-solving, and communication skills

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • 401K plan • Incentive compensation • Equity opportunities