VIP Account Manager

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🕒 May 27

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Recruiter4You

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

Recruiter4You is a boutique recruitment agency that specializes in connecting exceptional candidates with leading companies in innovative industries such as iGaming, Technology, Crypto, and Finance. The agency operates across Europe, Asia, Latin America, and offers remote position recruitment as well. Known for its effective, cost-efficient services, Recruiter4You functions as an HR Business Partner, delivering high-quality HR advisory and recruitment matching services. Founded in 2022, Recruiter4You is dedicated to fostering career growth and helping companies achieve their ambitious goals.

📋 Description

• Build and maintain strong relationships with VIP customers through personalised communication and exceptional service • Manage VIP interactions across multiple channels including phone, email, live chat and private communication channels • Take full ownership of your customer portfolio with a focus on retention, customer lifetime value and commercial performance • Collaborate closely with CRM and internal teams to execute campaigns, loyalty initiatives and targeted customer engagement activities • Monitor customer behaviour and performance metrics, using data and insights to proactively identify growth opportunities • Organise and host VIP events, both online and in person, to strengthen customer engagement and loyalty • Handle escalations and customer-related matters including account concerns, responsible gaming and bonus queries • Maintain detailed customer profiles to deliver a highly personalised customer experience • Stay informed on market trends and competitor activity to continuously improve the VIP offering

🎯 Requirements

• Previous experience managing VIP customers within the iGaming industry • Strong understanding of online casino, sportsbook and crypto gaming products • Proven commercial mindset with experience driving customer value and portfolio performance • Experience handling high-value customer relationships in a customer-focused environment • Excellent English communication skills, both written and verbal • Strong analytical mindset with excellent attention to detail and problem-solving abilities • Previous experience planning and hosting VIP events would be highly advantageous • Self-driven, proactive and comfortable managing priorities independently

🏖️ Benefits

• Flexible working model (office / hybrid / remote depending on location)