Bilingual Caseworker

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Recruiting.com

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Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

📋 Description

• The management of the assigned projects and/or cases • Adherence to the general company processes • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professionals and funding bodies with telephone support • Administer and adhere to case-management protocols including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers • Implementing pharmaceutical and biotechnology related market research initiatives • Document each activity in program specific database • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences • Participate in the training process of new caseworkers including shadowing & call monitoring • Responsible to report all Adverse Events to the assigned units/departments

🎯 Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocational fields • Completion of a two-year associate's degree program or equivalent combination of experience and education • A minimum of one (1) year experience in customer service • Bilingual (French/ English) an asset • Ability to multitask • Attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Word, Excel and Outlook

🏖️ Benefits

• Medical, dental, and vision care • Support for working families, including backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Comprehensive suite of benefits that focus on wellness