Processing Program Lead

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Oversee end-to-end TMF document processing activities (e.g. ingestion, classification, indexing, QC, reconciliation). • Ensure standardised processing approaches across customer studies and programs. • Identify opportunities to optimise workflows, automation, and throughput. • Monitor and analyse document processing KPIs (e.g. volume, turnaround times, error rates, right-first-time quality). • Provide trend analysis and recommend improvements to processing efficiency and quality. • Implement performance tracking tools and reporting frameworks. • Ensure adherence to Good Documentation Practices (GDP) and TMF Reference Model standards. • Oversee QC processes (first-pass QC, second-pass QC, audit checks). • Identify systemic quality issues and implement corrective actions. • Support audit readiness through robust processing controls and documentation traceability. • Manage processing pipelines, resource allocation, and workload balancing across teams. • Ensure SLA adherence and timely delivery of processed documents. • Drive continuous improvement of processing workflows and standard operating procedures. • Act as primary escalation point for document processing activities. • Provide insight on processing performance, quality trends, and risks. • Collaborate with customer stakeholders to align on expectations and continuous improvement initiatives. • Contribute to audit/inspection preparation by demonstrating processing controls and traceability. • Support CAPA development related to processing errors or gaps. • Support development and optimisation of SOPs, work instructions, and processing guidelines. • Ensure procedures reflect best practices in document handling, indexing, and QC. • Develop and deliver training on document processing standards, systems, and QC expectations. • Coach team members on quality, consistency, and efficiency improvements. • Lead document processing teams, including line management responsibilities. • Oversee recruitment, onboarding, and capability development. • Monitor resource performance against KPIs and quality targets.

🎯 Requirements

• Degree level education preferred or equivalent experience. • Minimum 5 years’ experience in TMF document processing, records management, or eTMF operations within a clinical research environment. • Minimum 2 years’ experience in People Management. • In-depth knowledge of Good Documentation Practice (GDP). • In-depth knowledge of TMF Reference Model (or equivalent). • In-depth knowledge of document processing workflows. • In-depth knowledge of QC methodologies. • Excellent knowledge of document recognition. • Excellent knowledge of other clinical/document management systems. • Excellent knowledge of TMF stakeholders. • Excellent knowledge of TMF training. • Excellent knowledge of inspection readiness. • Proficient in verbal and written communication. • Proficient in internal and external collaboration. • Proficient in coaching & mentoring. • Proficient in negotiation/conflict resolution. • Proficient in interpersonal interactions. • Proficient in working under pressure. • Proficient in organisation, prioritisation, information analysis, and presenting information.

🏖️ Benefits

• Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.