Program Manager

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🕒 May 9

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Oversees associates to ensure their ability to handle calls and provide appropriate customer service • Document requirements in the system and manage follow-up calls • Monitors the performance of staff members to assess training needs and requirements • Provides input for scheduling to provide adequate staffing; makes recommendations for required changes • Assists with quality assurance and quality improvement initiatives; assists in the execution of these changes • Project management including reimbursement programs, compliance and education based programs and clinical patient support programs • Implement assigned call centre projects; design and development of new projects • Ongoing evaluation of project strengths, weaknesses and potential areas for improvement • Produce all project related reporting • Participate in client meetings and daily client project communications • Identify and implement staff recruiting strategies and participate in the hiring process • Responsible to report all Adverse Events to the assigned units/departments

🎯 Requirements

• Minimum University Degree in Business Administration, Science or equivalent experience • 3+ years of experience in the pharmaceutical/biotech or healthcare-related industries • Strong client management experience • Minimum 2 years’ experience in project or program management • Minimum 2 years of people management experience • Experience in reimbursement considered an asset • RN/RPN designation an asset and may be required by specific programs • Advanced knowledge of pharmaceutical distribution industry • Working knowledge of automated warehouse operating system • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to communicate effectively both orally and in writing • Effective organizational skills; attention to detail • Ability to consistently meet deadlines • Excellent problem-solving skills; ability to resolve issues effectively and efficiently • Excellent presentation skills • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

🏖️ Benefits

• Health insurance • Dental care • Vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Professional development opportunities • Training programs • Employee resource groups • Volunteer activities