Customer Support Representative

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🕒 3 days ago

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RecruitMyMom

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

RecruitMyMom is a specialist talent agency in South Africa focused on empowering women by providing access to skilled job opportunities. With a commitment to diversity and flexibility, the agency connects professional mothers and independent contractors with employers seeking reliable talent for both full-time and part-time positions across various industries. They offer services including background checks, psychometric testing, and access to a wide range of professions, from virtual assistants to fractional executives.

📋 Description

• Deliver exceptional customer support to an international client base via telephone conversations, email, and live chat platforms. • Assist global guests, hosts, and commercial business partners with access protocols, booking requests, account changes, and complex billing enquiries. • Resolve customer problems from initial contact through to final resolution, taking comprehensive operational ownership of each individual case file. • Handle time-sensitive operational incidents effectively and provide support to the specialized guest care function during busy periods or out-of-hours coverage. • Execute outbound calls to customers and business partners to gather essential case information and coordinate practical resolutions. • Document all stakeholder interactions and operational actions taken inside the internal tracking systems with strict accuracy. • Partner closely with internal logistics, technical support, and operations teams to secure the best functional outcomes for the user base. • Formulate and contribute ideas aimed at improving internal operational procedures, product features, and the overall customer experience.

🎯 Requirements

• Verified native or fluent command of spoken and written English, paired with fluent spoken and written command of either Spanish or French. • Minimum of 2 years of professional experience in a dedicated customer support or customer-facing role. • Complete availability to work a rotating 45-hour weekly shift pattern, including evenings, weekends, and public holidays. • Demonstrated capability to work independently within a fully remote home office environment. • Verified completion of a Qualification Authenticity Check prior to final engagement. • Additional language proficiencies beyond English, Spanish, or French are a strong advantage. • Previous experience operating within the hospitality, travel, property management, or technology industry sectors.

🏖️ Benefits

• Full access to a structured onboarding program and continuous learning via an internal training platform. • Clear opportunities for career progression and internal development within an expanding global framework. • Collaborative and supportive culture that actively values employee feedback and structural ideas.