Performance & Operations Specialist – Retention

Job not on LinkedIn

🔥 3 minutes ago

🇵🇹 Portugal – Remote

💵 €21k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruityard

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Recruityard> is a specialized recruitment agency that connects skilled professionals with employers across multiple European markets. The company emphasizes personalized candidate matching, career support content, and end-to-end hiring services for employers, positioning itself as a partner in talent acquisition and career development.

📋 Description

• Analyse operational performance, productivity, quality and sales KPIs • Identify trends, risks and improvement opportunities • Prepare reports, dashboards and business insights • Support the Operations Manager with performance monitoring and KPI tracking • Follow up on action plans and continuous improvement initiatives • Conduct root-cause analysis and support corrective actions • Support forecasting, target tracking and performance reviews • Work with different internal stakeholders to improve operational performance and customer outcomes

🎯 Requirements

• Previous experience in Operations, Performance Management, Business Analysis or Process Improvement • Experience working with KPIs, reporting and operational data • Strong analytical and problem-solving skills • Advanced Microsoft Excel • Good communication, organisation and stakeholder management skills • Experience in Customer Service, Sales, Retention or Contact Centre environments is a strong advantage • Fluent English • French is strongly preferred • German is a plus • Availability to work Monday to Friday, with schedules between 07:00 and 18:00

🏖️ Benefits

• Target bonus: up to €300/month • Meal allowance: €10.20/day (approx. €224/month) • Language allowance: €250/month for English + French • Flex Work allowance: €60/month • Permanent employment • Fully remote position in Portugal