Account Manager – Growth & Retention

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🕒 May 20

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VIDIZMO Redactor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤖 Artificial Intelligence

☁️ SaaS

📋 Compliance

Artificial Intelligence • SaaS • Compliance

VIDIZMO Redactor is an AI-powered redaction software that automatically detects and redacts personally identifiable information (PII), protected health information (PHI), payment card data (PCI) and other sensitive details across videos, audio, images, documents, and databases. It supports bulk processing, OCR, spoken-P II redaction from transcripts, and object/face/license-plate tracking, and can be deployed SaaS, on-premises, private cloud or hybrid. Designed for highly regulated industries and use cases—law enforcement, government, healthcare, legal, call centers, insurance and finance—VIDIZMO Redactor emphasizes compliance (GDPR, CJIS, HIPAA, PCI-DSS), secure storage, integrations, and auditability.

📋 Description

• Proactively identify, pursue, and close new customer accounts within assigned territory or market segment. • Qualify inbound leads and conduct outbound prospecting through targeted outreach, events, referrals, and campaigns. • Lead discovery, solution positioning, stakeholder mapping, and opportunity qualification. • Collaborate with Sales Engineering, Marketing, and Leadership to progress and close new-logo opportunities. • Track and manage opportunities through the full sales cycle in CRM. • Own and manage a portfolio of active customer accounts post-sale. • Build strong relationships with business, technical, and executive stakeholders. • Ensure successful adoption, ongoing engagement, and measurable customer value. • Proactively manage renewals, identify risks, and prevent churn. • Coordinate with Customer Success, Support, Product, and Engineering teams to resolve issues and deliver outcomes. • Identify and close upsell opportunities (additional users, licenses, storage, features, services). • Drive cross-sell opportunities across VIDIZMO’s product portfolio. • Expand within existing customers by engaging new departments, teams, subsidiaries, or business units. • Develop and execute account growth plans for strategic and high-potential accounts. • Manage a mixed portfolio that includes: New pursuit accounts, Existing customers, Assigned target or growth accounts. • Build territory and account plans aligned with customer goals and market dynamics. • Conduct regular business reviews and executive check-ins. • Maintain accurate CRM data, pipeline visibility, and revenue forecasts. • Act as the voice of the customer internally, sharing insights on needs, gaps, and competitive trends. • Partner with Product and Marketing teams to inform roadmap and positioning. • Identify customer advocacy opportunities such as references, case studies, and testimonials. • Responsibility for reviewing and validating AI-generated outputs. • Ownership of final deliverables, regardless of AI assistance. • Ability to critically evaluate AI results and ensure they meet defined requirements. • Accountability for accuracy, quality, and compliance.

🎯 Requirements

• Excellent English Communication is a must. • Experience working with US Market. • Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field. • 3–7 years of experience in B2B SaaS or enterprise technology sales, business development, or product marketing. • Proven experience in selling and positioning SaaS-based IT solutions/products. • Strong communication, presentation, negotiation, and relationship-building skills. • Demonstrated success in leading teams and consistently achieving revenue targets. • Strong analytical skills with data-driven decision-making ability. • Proficiency in leveraging AI tools—including mandatory use of platforms like ChatGPT—to enhance efficiency and output. • Team player with cross-functional collaboration experience and an ownership mindset. • Legally authorized to work in the region of employment.

🏖️ Benefits

• Health Insurance (OPD/IPD) • Separate Maternity Cover • Leave encashment • Car Support Program • Referral Bonus • EOBI • Bi-Annual Increment • Provident Fund • Career Growth • Bonus (benefits vary based on location)