IT Support Engineer

Job not on LinkedIn

🕒 March 14

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Red Cup IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Managed Services

Red Cup IT is a Managed Service Provider (MSP) specializing in cybersecurity, compliance, and virtual CIO services for mid-sized companies and enterprises. The company is dedicated to providing advanced cybersecurity solutions, IT operations support, and managing complex projects while ensuring a cooperative relationship with clients' in-house IT teams. With a comprehensive focus on security, Red Cup IT offers services including IT skill augmentation, project delivery, and cloud management, all tailored to deliver effective and secure IT environments for its clients.

📋 Description

• Provide first-line and second-line technical support to employees or customers • Diagnose and resolve hardware, software, network, and system issues • Respond to help desk tickets, emails, and phone support requests • Install, configure, and maintain desktops, laptops, printers, and mobile devices • Set up user accounts, permissions, and access controls • Manage operating systems such as Microsoft Windows, macOS, or Linux • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN) • Maintain routers, switches, and firewalls • Monitor network performance and uptime • Install and update applications and productivity tools like Microsoft 365 or Google Workspace • Troubleshoot application errors and compatibility issues • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk • Maintain documentation for troubleshooting procedures and system configurations • Implement security policies, patch updates, and antivirus solutions • Support identity and access management

🎯 Requirements

• Strong troubleshooting and diagnostic skills • Knowledge of operating systems (Windows, macOS, Linux) • Networking basics (TCP/IP, DNS, DHCP, VPN) • Experience with help desk or ticketing systems • Customer service and communication skills • Time management and problem-solving ability • Bachelor's degree in information technology, Computer Science, or related field • Certifications such as: CompTIA A+ CompTIA Network+ Microsoft Microsoft Certified certifications Cisco Systems CCNA

🏖️ Benefits

• IT Support Engineer who is responsible for providing technical assistance to users • Maintain computer systems • Troubleshoot hardware and software issues • Ensure the smooth operation of an organization’s IT infrastructure