Staff IT/MSP Engineer

Job not on LinkedIn

🕒 March 28

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

👷🏻‍♀️ Engineer

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Red Cup IT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Managed Services

Red Cup IT is a Managed Service Provider (MSP) specializing in cybersecurity, compliance, and virtual CIO services for mid-sized companies and enterprises. The company is dedicated to providing advanced cybersecurity solutions, IT operations support, and managing complex projects while ensuring a cooperative relationship with clients' in-house IT teams. With a comprehensive focus on security, Red Cup IT offers services including IT skill augmentation, project delivery, and cloud management, all tailored to deliver effective and secure IT environments for its clients.

📋 Description

• Develop "Gold Standards" for client environments (e.g., standardizing Entra ID configurations or Intune policies across all tenants). • Manage and optimize the MSP's core toolset (RMM, PSA, Backup portals, and Documentation platforms). • Evaluate emerging tech (like AI-driven helpdesk automation) and decide if/how to integrate it into the service offering. • Act as the final "buck stops here" point for the most catastrophic or persistent technical issues. • Design complex migrations (Cloud-to-Cloud, M&A integrations) that Senior Engineers then execute. • Lead investigations into systemic failures to ensure they never happen again across any client site. • You are measured by how much better you make the other engineers. • Conduct code/script reviews and technical workshops. • Define how the team documents environments to ensure "Single Pane of Glass" visibility. • Oversee the implementation of zero-trust frameworks and MFA across the entire MSP stack. • Ensure client environments meet regulatory standards (HIPAA, CMMC, SOC2) through automated auditing.

🎯 Requirements

• 8–12+ years in IT, with at least 5 years specifically in an MSP environment. • Expert-level knowledge of Microsoft 365 (Enterprise), Azure (Identity & Networking), and AWS. • Proficiency in PowerShell, Python, or API integrations to "automate the boring stuff." • Experience with EDR/XDR, SIEM, and Advanced Threat Protection. • Ability to explain $100k architectural decisions to non-technical CEOs (The "Business-to-Tech" translator). • Typical Certifications (2026 Standards) Microsoft: MS-102 (M365 Administrator Expert) or AZ-305 (Azure Solutions Architect). • Security: CISSP, CISM, or advanced vendor certs (e.g., Palo Alto PCNSE). • Frameworks: ITIL v4 or specialized MSP-centric management training.