Partner Technical Account Manager, OpenShift, OpenStack

🔥 18 hours ago

🌐 Spain, Italy, +1 more countries – Remote

🇪🇸 Spain – Remote 🇮🇹 Italy – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Develop relationships with key business and IT stakeholders and become an expert on partner solutions • Perform technical reviews and share knowledge to proactively identify and prevent issues • Forewarn partners about technology changes or potential service disruptions and advise on mitigation strategies • Advise partners on current and future Red Hat products • Troubleshoot technical issues and drive issue escalation with Red Hat, partner, and customer teams • Analyze and present periodic operational performance reviews to leadership • Manage partner use cases and maintain clear, concise case documentation • Create partner engagement plans and keep solution documentation updated • Manage and grow partner relationships through attentive, relationship-based support • Build trust with partners and advocate for them within Red Hat • Share knowledge and best practices internally, contribute to projects and initiatives, and serve as a subject matter expert and mentor • Collaborate with Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues • Travel as necessary to visit partners and attend regional events • Support enterprise partners implementing automated and containerized cloud application platforms • Learn technologies including container orchestration, container registries, container build strategies, and microservices on container platforms • Maintain parity with Red Hat cloud technology strategy • Help product engineering develop solution patterns that drive platform adoption • Engage field teams, customers, and partners to ensure positive cloud technology experiences and successful long-term outcomes • Communicate how Red Hat cloud solutions and roadmap align with partner use cases

🎯 Requirements

• Experience in a support, development, engineering, or quality assurance organization • Expertise with enterprise cloud solutions such as OpenShift, containers, and Kubernetes • Advanced technical knowledge of OpenStack and its components • Ability to manage and grow existing enterprise partner relationships through proactive, relationship-based support • Outstanding verbal and written communication skills; ability to convey complex information clearly and concisely • Competent comprehension of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with attention to detail • Direct experience with a variety of hardware or partner vendors • Experience with training and presentation delivery • Experience with system management, cloud, or server virtualization • Prior experience in a technical leadership or mentorship role • Bachelor's degree in a technology-related discipline, preferably computer science or engineering (plus, not required)

🏖️ Benefits

• Flexible work environments, from in-office, to office-flex, to fully remote, depending on role requirements • Inclusive and open work environment • Reasonable accommodations for applicants with disabilities