Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇪🇸 Spain – Remote

💵 €70.8k - €86.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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HighlightTA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🎯 Recruiter

👥 HR Tech

💼 Consulting

Recruitment • HR Tech • Consulting

At HighlightTA, we simplify hiring by embedding talent partners into your team, leading recruitment projects, or managing your entire talent function. Our flexible, on-demand solutions let you scale up or down as needed, without long-term commitments or high agency fees. With decades of experience, our data-driven approach ensures fast access to top-tier talent, saving you time and reducing costs. Whether it's integrating talent partners, overseeing recruitment functions, or delivering one-off projects through our ProjectTA service, we tailor our solutions to meet your specific business needs. Ready to build exceptional teams? Let's connect.

📋 Description

• Lead standard and custom customer integration implementations • Configure and support identity management solutions including SSO, SAML, SCIM, and JIT provisioning • Execute post-launch customer identity migrations • Coordinate custom API integration projects with customers and Engineering • Manage technical implementation timelines and customer outcomes • Deliver GraphQL API integrations for Metrics Widgets • Configure and support Resource Library sFTP integrations • Implement and support BigQuery Data Connector integrations • Lead advanced data exchange and future data product implementations • Advise customers on data architecture and API best practices • Serve as a trusted technical advisor throughout the customer lifecycle • Translate business requirements into scalable technical solutions • Identify workflow improvements through integrations and automation • Support Sales and Solutions Consulting during sales cycles • Support Account Managers with technical strategy for upsell opportunities • Consult on reporting, Metabase, and technical solutions • Collaborate with Product and Engineering on customer feedback and platform enhancements • Serve as Tier 3 escalation point for complex integration and API issues • Troubleshoot authentication, provisioning, API, and data synchronization challenges • Partner with Engineering to resolve complex technical issues • Maintain timely customer communication during investigations • Develop customer-facing API, integration, and technical documentation • Create internal documentation, best practices, training, and enablement • Lead strategic cross-functional technical initiatives and complex implementations • Participate in approved strategic projects prioritized by leadership

🎯 Requirements

• 4+ years of experience in Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or a similar customer-facing technical role within a B2B SaaS environment • Experience working with enterprise customers, preferably within retail technology • Hands-on experience implementing or supporting APIs, integrations, identity management, or enterprise SaaS platforms • Working knowledge of SSO, SAML, SCIM, OAuth, or enterprise identity providers including Okta, Azure AD, Google Workspace, and Ping • Experience delivering customer-facing technical implementation or professional services engagements • Strong understanding of REST and/or GraphQL APIs, web services, authentication methods, and data exchange concepts • Professional-level proficiency in English, written and verbal • Ability to support EU and North American markets with flexibility across time zones • Nice-to-have: experience with SQL, PostgreSQL, MySQL, relational databases, Ruby on Rails, BigQuery, Jira/Confluence, Metabase, retail operations teams

🏖️ Benefits

• Remote-first culture and fully remote work • Stock options / meaningful ownership • Flexible time-off policy • Monthly coffee-shop stipend • Fully paid one-month sabbatical after five years • Medical, dental, and vision policies • Annual company off-sites • Paid day off each quarter for volunteering • Unlimited access to Udemy Business • Career development conversations with manager • Diverse and inclusive workplace