Customer Marketing Manager

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Redis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $1.2M Secondary Market - Redis on 2021-12

SaaS • B2B • Artificial Intelligence

Redis is an in-memory data platform and open-source data store that provides low-latency caching, streaming, search, and real-time data services. It offers both Redis Cloud (a managed SaaS offering) and Redis open-source software for on-prem/hybrid deployments, plus a suite of tools and extensions—Redis Iris (real-time context for AI agents), Redis Context Retriever, LangCache, Redis Flex (tiered RAM+flash storage), Active-Active multi-region replication, Redis Insight UI, and client SDKs. Redis is used for core workloads like caching, session management, real-time messaging/streams, feature stores, vector search and semantic search for RAG/AI, fraud detection and real-time decisioning, targeting developers and enterprise customers across industries such as financial services, e-commerce/retail, gaming, healthcare and telco.

📋 Description

• Own and maintain the master database of customer references, including referenceability status, preferences, engagement history, and measurable business outcomes • Build and scale a high-impact customer content library, including case studies, executive-ready presentations, video testimonials, and other sales-enablement assets • Expand the size, diversity, and strategic value of Redis’ customer reference base; drive measurable engagement across marketing and field programs • Increase the presence and diversity of customer advocates across internal and external conferences, product launches, analyst engagements, and media opportunities • Partner closely with sales leadership, enablement, product management, customer success, and marketing to execute coordinated, cross-functional initiatives • Identify and deeply understand key customer personas, their business priorities, and their technical challenges; clearly articulate Redis’ differentiated value

🎯 Requirements

• 3+ years of customer marketing experience in B2B SaaS; background in IT infrastructure, data platforms, or developer-focused technology strongly preferred • Proven ability to lead cross-functional initiatives from concept through execution with measurable outcomes • Strong business writing and communication skills; ability to translate complex technical solutions into clear, compelling narratives • Experience producing customer stories and video assets, managing Salesforce reporting, and maintaining stakeholder visibility on program progress • Executive presence and comfort engaging stakeholders from individual contributors to C-level leaders • High ownership mindset and ability to operate effectively in a fast-paced, high-growth environment

🏖️ Benefits

• Competitive salaries and equity grants • Unlimited time off to promote a healthy work-life balance • H/D/V coverage along with 401K, FSA, and commuter benefits • Frequent team celebrations and recreation events • Home internet & phone stipend • Learning and development opportunities • Ability to influence a high-performance company on its way to IPO