IT Manager – MSP & Vendor Management

Job not on LinkedIn

🔥 19 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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ReFocus Eye Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

ReFocus Eye Health is committed to helping emerging practitioner entrepreneurs be even more successful. With our centralized, efficient support system, individual practices have the resources and collaboration they need to grow. Not to mention an enthusiastic, experienced team to mentor them.

📋 Description

• Serve as the primary internal owner of the MSP relationship; manage scope, SLAs, ticket quality, escalations, and overall delivery performance. • Coordinate IT vendors and review scope and invoices for accuracy and value. • Provide the MSP and vendors with a single, consistent point of contact and accountability. • Coordinate IT projects and M&A site cutovers end to end: timelines, vendor scheduling, readiness checklists, and stakeholder communication (execution performed by the MSP and vendors). • Partner with the Project Manager on cross-functional tracking; owns the IT-specific delivery within those projects. • Coordinate rollout of standardized device images and practice-level application configuration (defined technically by the Director, executed by the MSP). • Triage and route incidents to the MSP, track resolution, and keep sites informed; act as the first internal point of contact for IT issues. • Maintain operational documentation, SOPs, and outputs from asset and visibility tooling. • Report status, risks, and vendor performance to the Director; escalate technical decisions rather than making them. • Apply technical literacy to read tickets, validate MSP work, and push credibly on SLAs and quality.

🎯 Requirements

• Associate’s degree in information technology or a related field — or equivalent experience or credentials. • 4+ years in IT, including project coordination and vendor or MSP management. • Demonstrated MSP/vendor management with SLA and performance accountability. • Strong project-coordination and delivery skills, ideally across multi-site environments. • Technical literacy across Microsoft 365, Intune/endpoint concepts, and networking — enough to manage vendors credibly (hands-on engineering not required). • Excellent communication, stakeholder-management, and organizational skills. • Comfortable operating as the sole internal IT manager partnering with an external MSP.

🏖️ Benefits

• Ability to travel up to 15% • Flexible work arrangements