Senior Account Manager

November 18

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refurbed

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eCommerce • Retail • SaaS

refurbed is an online marketplace that specializes in selling refurbished electronics, including smartphones, laptops, tablets, and various accessories. Committed to sustainability, refurbed ensures that all devices undergo a thorough refurbishment process to meet high quality standards, offering a minimum 12-month warranty on each product. The company promotes environmentally-friendly practices by encouraging the reuse of technology and minimizing electronic waste, making it a preferred choice for eco-conscious consumers.

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2023-11

📋 Description

• Take ownership of a diverse seller portfolio of around 350 partners, while directly managing a core group of 10–15 key accounts with the highest strategic potential • Build and maintain strong, trust-based relationships with sellers, acting as their go-to partner while always representing refurbed’s priorities and marketplace standards • Develop a clear strategic framework to determine which sellers qualify for direct account management — including defining relevant KPIs, prioritization criteria, and a transparent decision logic • Track and analyze the performance of your entire seller portfolio, identifying growth levers and translating data-driven insights into actionable plans • Collaborate closely with Key Account Managers and cross-functional teams to solve challenges, identify opportunities, and ensure sellers have an optimal operational setup • Guide sellers through our marketplace processes, ensuring strong performance and enabling them to scale effectively across countries, categories, and products • Act as a proactive problem-solver and advocate for your accounts, driving innovation and unlocking new opportunities to help sellers maximize their GMV • Work within an international, dynamic, and hands-on team with flat hierarchies, engaging directly with leadership on strategic initiatives

🎯 Requirements

• You hold a university degree, with 2+ years of experience in Account Management, ideally with marketplace and/or retail businesses • You command English & German. Italian, French or Spanish are beneficial • Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset • You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels • You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills • You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving • Previous experience working in a marketplace environment

🏖️ Benefits

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you. • We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health. • We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments. • We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊 • You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops