Customer Advisor, Sales Agent

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🕒 March 17

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regiocom SE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

⚡ Energy

🤝 B2B

🏢 Enterprise

Energy • B2B • Enterprise

regiocom SE is a German business-to-business provider of IT, software and customer-care services focused on the energy sector. The company offers BPO processes for grid operators and energy suppliers, market transparency and regulatory services (e. g. , MaStR, IDA feed-in billing), cloud and IT services, service-center operations, and bespoke software development for energy document standards. regiocom positions itself as an experienced, enterprise-focused partner for utilities and other organizations needing integrated IT, regulatory and customer service solutions.

📋 Description

• Inbound first-level support for existing customers • Technical customer support • Needs-based product consultation and contract optimizations • You bring a smile to your customers' faces • You are the first point of contact for our customers and support them with questions about the provider's products and services • You resolve customer concerns confidently and empathetically • Through your outstanding service, you help build strong customer loyalty and increase customer satisfaction

🎯 Requirements

• Experience as a customer advisor in technical support with sales responsibilities • Very good German language skills (C1 level) • Stable, high-speed wired internet connection (LAN) • A quiet workspace at home • Flexibility • Willingness to work on weekends; maximum twice per month, with compensatory days during the week • Strong sales aptitude

🏖️ Benefits

• Full-time and part-time positions • A secure, long-term position with a permanent contract from day one • Fair salary with potential for significant additional bonus payments • Intensive, fully paid training • 100% remote (home office) • Support from subject-matter contacts, trainers and coaches • Premium technology package • Training and career development opportunities through our in-house talent development team • Conditions that enable a good work–family balance • Meal allowance and internet allowance • Private supplementary health insurance • No cold calling! 100% inbound for the German market for a well-known major client